Professional services with the highest reliability and satisfaction warrant based on experience, ongoing professional updating, management and support for any kind of solution.

One Linea offers corporate telephony solutions, developing projects, implementing solutions, providing support and training for the offered solutions.

We maintain a team of experts that are trained and certified by the manufacturer and are always updated and aligned with the available technological resources, and that are able to satisfy the growing demand for solutions which promote the convergence of voice, video and data.

Because we have been establishing a partnership relation with the manufacturer for more than 10 years, we have access to all support levels of the offered equipment, ensuring the adopted solution’s continuity.

We have an own NOC (Network Operation Center) with the whole suitable infrastructure to provide proactive management 24 x 7, whatever the solution is, ensuring the supported services’ continuity.

Among the offered services in voice, we can emphasize:

Voice environment diagnosis:

Complete survey over the telephony environment (TDM ToIP, VoIP, Wireless) through advanced tools that emphasize the points to be improved or detect the causes of problems that are impacting the development of your business.

Telephony projects:

Creation of projects for any type of corporate environment (TDM ToIP, VoIP, Wireless, Call Center) using the tools and solutions according to the customer’s expectation level, adapting the available technology to serve the scope of the project to be presented.

Support:

We provide remote or personal technical support service for behavior analysis and to solve telephony problems, the calls can be detached or hired via a service contract which defines the desired SLA levels.

Control of use and charging:

We use advanced tools to monitor (record) and control the use of voice features, and besides, we offer complete control via detailed and customized reports that include the charging for each call originated from the voice system.

Maintenance of PBX centers and technical assistance:

Maintenance of PBX centers and telephony solution components from the leading manufacturers through specialized technical assistance’s tender or monthly contract for technical assistance to maintain and replace defective parts and pieces.

In conclusion, we offer corporate solutions for the development of unified communications, ensuring performance, reliability and return on investment.